This comes straight from G4TV.com, they posted an article from consumer watchdog George Gombossy who has exposed BestBuy for having 2 web sites, Bestbuy.com and an intranet site that apparently has higher prices than their web site. The problem is that they use this intranet site which looks exactly like BestBuy.com to confuse the consumer. You see, if a customer approaches one of their employees about a price they saw online, the employee pulls up their intranet site and says "no it is this much" as an example.
This article here is a short synopsis on what George Gombossy wrote. To read the whole thing go here!
After reading this, I myself will probably never go there again because the place has always seemed a little shady to begin with and this has happened to me before on an item I was buying. I brought up a price I saw online that wasn't on the particular item, the employee then guided me to a computer and began to look it up, he than spun the screen around and said "the price I saw must have been for a limited time only and it must have ended" Not to mention their employees don't know jack about the department's they work in.
Sometimes what you see is not what you get...
In a move that exposes Best Buy as a money grubbing machine, George Gombossy, the Consumer Watchdog for the Hartford Courant, recently reported that Best Buy has two websites. The first is BestBuy.com, while the other is a secret website or intra-store web site being used inside the Best Buy stores that fixes prices higher than they appear as advertised.
Ain't that a crapper!
At first Best Buy declined to comment on this intra-store web site, but after much pressure from both Gombossy and Connecticut state investigators, Best Buy's company spokesperson Justin Barber went on the record stating that they do in fact have an intra-store web site and that their "intention is to provide the best price to our customers, which is why we have a price-match policy in place."
Well, it sounds like the price-match is only applicable if they like the price they themselves want you to match.
Barber tried to explain himself and Best Buy's policy by saying that they have an "intra-store web site in place to support store operations (including products and pricing)," and that they are reminding their "employees how to access the external BestBuy.com web site to ensure customers are receiving the best possible product price."
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