Today Microsoft announced what they call "enhanced" customer service. What does that mean? well for starters, when you used to send your 360 in for repair you would have to pay for the shipping, even if your system was under the 1 year warranty that Microsoft implemented last December.
"We are committed to delivering an improved Xbox customer service experience for our Xbox 360 console customers, one that is faster, more efficient and includes shipping free of any charge. From our customer service representatives to our executive team, the entire Xbox team has made delivering on this commitment a top priority,"
The company has also committed itself to faster service—upon receipt of the console, Microsoft will repair it and ship it to you within five business days—and other general operation enhancements.
"We're increasing the number of Xbox customer care representatives, enhancing our training processes and further building out our on-site technical support, all so our customers will begin to experience a noticeable improvement in the quality of the service they receive when they contact us," the company said. "Xbox will be hiring a customer care champion who will be responsible for ensuring the end-to-end experience for all Xbox customers is first-class, evaluating and implementing new practices and policies to further enhance the Xbox customer experience. We are also adding more staff at the supervisory level, to ensure we serve you better."
Microsoft also announced that they will replace any Microsoft game studio games that have circular scratches that some people have experienced. Umm hey people could you please stop moving your system from it's vertical position to horizontal or vise versa while the disk is spinning? it will scratch! Even though Microsoft will replace your game do to your stupidity, it will cost you $20.
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